Returns & Refunds
Returns & Refunds
Last updated: October 2026
Every NEON SUN piece is made to order for you, so our returns policy is specific.
Made-to-order
We can't accept returns or exchanges for change of mind, wrong size or colour variation. Please check the Size Guide and your order before checking out.
Faulty, damaged or wrong
If your item arrives damaged, misprinted, faulty, or isn't what you ordered, we'll make it right.
- Email us within 30 days of delivery
- Include your order number
- Attach clear photos of the issue
If approved, we'll send a replacement at no cost or issue a full refund.
Refunds
Processed to your original payment method within 5–10 business days of approval. Original shipping is refunded only when the fault is ours.
Exchanges
Because each piece is made to order we don't offer direct exchanges. Place a new order for the item you want, and if the original qualifies as faulty, request a refund as above.
Cancellations
Orders can be cancelled within 2 hours of placement. After that, production has begun.
Lost parcels
Once tracking shows delivered, NEON SUN isn't responsible for lost or stolen parcels. If tracking has stalled, email us and we'll work with the carrier.
Contact
Email: hello@neonsun.co
Response: within 24–48 hours